Your personal information
Privacy and security
Your personal information. You leave them with us, because you have to if you want to order something. But we can imagine that you would like to know why we ask for your personal information and what we do with it. We are happy to tell you that here. If you have any questions after reading this, please let us know via our customer service.
We put all data that you leave behind with us very safely under lock and key using the most modern techniques. Anyone who has nothing to do with your data simply cannot access it. If we give your data to someone else – you can read below why and when we do this – then we demand that the other person handles your data just as carefully as we do and only uses it for the purpose for which he received it. If you feel that this is not happening, please let us know via our customer service.
Personal shopping experience
We often use your data to offer you the most personal shopping experience possible. We adapt what you see on houseofquilts.nl to your interests. For example, we make one person happy with offers for, for example, a classic embroidery pattern and the other with a modern quilting pattern. For example, we use data from previous orders, your IP address and surfing and search behavior stored in cookies. You can read more about cookies below.
What else do we do with your data
We use your data for various purposes. After this you can see which goals they are. We use data received from you, but also data collected by ourselves. For example, information about your visit to our website.
Deliver your order
For your order to deliver, we need your name, e-mail address, address, payment details and sometimes your telephone number. With this we can have your order delivered and, if desired, keep you informed about your order. We also give your data to others if necessary for an order, for example to delivery services.
In your account at houseofquilts.nl we store, among other things, the following information: your name, invoice address, delivery address, telephone number, e-mail address, delivery and payment details and specified information and interests. Handy, because then you do not have to enter this information every time. We also store information about your previous orders so that you can easily find them.
You can call us during office hours. In order to help you quickly with questions, we use your data and make notes that we keep. Handy if you call us again. You help us with analyzes and improvement of our services.
Sometimes we use a different party to carry out repairs on products that you have purchased from us. That party can use your data for this.
You can sign up for our newsletters. This way you stay informed of our offers, promotions and news. We have general and personal newsletters. We compile the personal newsletters partly on the basis of your data, such as previous orders. That makes the newsletter more interesting for you. If you no longer wish to receive newsletters from us, please unsubscribe here. It speaks for itself.
We love reviews. And our customers too. If you want to write a review, choose whether your personal details or your name are visible to other visitors and whether we can contact you about your review. We keep track of who writes which review.
If you participate in a promotion or competition, we ask for your name, address and e-mail address. This way we can carry out the promotion and announce the prize winner (s). We also measure the response to our advertising campaigns.
We have quite a few items in our store that we are happy to help you on your way. For example, by pointing out articles that are of interest to you. This is done on the basis of your previous visits to our website. We then look at cookies and your IP address, but also at what you previously bought from us and your interests that we know because we asked you about them. Read more about cookies here and how to turn them off if you want.
Improving our store and service
We are constantly improving our services. That is why we can use your data to ask you if you want to participate in a non-binding customer or market research. Sometimes others conduct that research for us. We give that other than your e-mail address. The other person must of course also adhere to our privacy rules. For example, your e-mail address must be deleted after the investigation.
Nobody wants fraud, neither do we. That is why we use customer data to investigate, prevent and combat fraud. If necessary, we provide customer data to the government.
We also store contact information for our business customers and partners. If it is personal data, we treat this data just like that of our other customers.
If you use social media, for example Facebook, you can log in with your social media account in some places on our website. If, when you are logged in, you indicate that you like an article, that article will appear on your social media account. Houseofquilts.nl will not be able to access your social media account, but you can share articles that you find fun, useful or useful with your friends. If you ask us a question via social media and we see that question passing by, we will save that message and your account name so that we can respond to your message.
Protection of property
We find illegal copying of patterns annoying. After all, authors and publishers depend on the income from this. The patterns that we sell are therefore increasingly available via download and are provided with a so-called watermark protection. The watermark has visible and invisible features. For example, pages of the e-books are provided with unique data. This way we can check who ordered the book. When e-books are copied illegally, we may have a contractual or legal obligation to disclose who is the purchaser of the original pattern.
What do we not do with your data?
We never use your data to show you different prices than to other customers. All our customers see the same prices for our items and products. We never sell your data to others.
Are your details incorrect or do you have other questions?
If something is not correct or if you want to view your data or have it deleted, please feel free to contact our customer service.